Help Center

How can we help you?

Search our knowledge base or chat with our AI-powered support assistant to get answers in seconds.

QHow do I install the extension?

Go to the Chrome Web Store, search for Linxa, and click 'Add to Chrome'. Once installed, pin it to your toolbar for easy access.

QIs Linxa safe for my LinkedIn account?

Yes. Safety is our priority. We are Chrome Store Verified and never ask for or store your LinkedIn password. We don't perform rapid mass actions; we operate at safe, human-like speeds.

QCan I manage multiple LinkedIn accounts?

Absolutely. Linxa is built for scale. You can connect unlimited LinkedIn accounts even on our free tier, giving you a unified way to manage growth and organization across all profiles.

QHow does the AI-powered intelligence work?

Free includes AI reply previews. Solo unlocks AI reply generation and sending, and Starter adds deeper customization such as editable prompts, goals, tone control, and historical enrichment.

How human handoff works

Linxa's support chat gives three kinds of responses. Here is what each one means, what happens next, and how your privacy is handled.

Type 1

Grounded answer

The question matches a documented topic. Linxa returns a specific answer grounded in its knowledge base. No team notification is sent.

Type 2

Clarification

The request is ambiguous. Linxa asks one focused follow-up question, then gives a grounded answer or escalates. No team notification is sent.

Type 3

Human handoff

Account-specific issues, billing, data requests, or complex debugging. Linxa explains why, then routes to a team member. A notification is sent only at this point.

Delivery and retry

Linxa confirms delivery to the support queue before closing the handoff state. If delivery fails, it retries up to three times before showing a direct email link as a fallback.

Attempt 1Deliver to support queue

Attempt 2Wait 30 s, retry if no confirmation

Attempt 3Final retry via alternate path

FallbackDirect email link shown to you

If you are a known contact, your existing email is used. Your conversation history is included with the handoff so you do not have to repeat yourself.

Anonymous sessions

The support chat on the marketing site does not require login. Anonymous visitors can ask questions and receive grounded answers without creating an account.

Privacy noteAnonymous website chat history is tied to a rolling 24-hour browser session. It is not linked to any account and is not stored beyond that window. If a handoff is needed, you will be asked for a contact email at that point—not before. The transcript is transmitted to the team only when you consent to the handoff.

Email Support

Direct line to our human support team.

support@uselinxa.com

Instant AI Chat

Get answers 24/7 with our support agents.

Security & Privacy

Learn how we keep your data safe.

View Privacy Policy